Effective Date: August 1, 2026
Business Name: ZEE Claims Solution
Website: https://zeeclaimssolution.com
ZEE Claims Solution provides medical billing, coding support, claims processing, and revenue cycle management (RCM) services to healthcare providers, medical practices, and healthcare organizations across the United States. We understand that the information we handle — including Protected Health Information (PHI) — is sensitive, and we are committed to protecting the privacy, security, and confidentiality of every client, patient, visitor, and partner who trusts us with their data.
This Privacy Policy explains what information we collect, how we use and protect it, and the rights available to you, whether you are a prospective client visiting our website, a healthcare provider we serve, or an individual whose data is processed as part of our medical billing services.
Scope of This Policy
This policy applies to information collected through our website, through direct client communications (phone, email, SMS/text messages, contact forms), and through the medical billing and claims management services we provide on behalf of healthcare providers. Where we act as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA), our handling of Protected Health Information is additionally governed by a signed Business Associate Agreement (BAA) with each covered entity client, and the terms of that agreement take precedence over this website policy with respect to PHI.
Information We Collect
We collect only the information necessary to operate our website, respond to inquiries, and deliver accurate, compliant medical billing services.
Personal & Contact Information
- Name, email address, and phone number
- Practice, clinic, or company name
- Job title or role at your organization
- Message details submitted through our contact form or audit request form
- If you provide your mobile number and opt in through one of our forms, that number is also used to send you SMS/text communications as described in the SMS and Text Messaging Privacy section below
Client & Billing-Related Business Data
When you engage us for medical billing, coding, or revenue cycle services, we may receive claims data, superbills, remittance advice, payer information, NPI/tax ID details, and related billing documentation. This data is handled under strict confidentiality and, where it constitutes PHI, under HIPAA safeguards described in the next section.
Technical & Website Usage Data
We use Google Search Console to monitor overall site health, indexation, and search performance. This tool provides aggregate, non-identifying insight into how our site is indexed by search engines and does not collect personal identity data from visitors.
Protected Health Information (PHI) & HIPAA Compliance
As a medical billing service, ZEE Claims Solution may process Protected Health Information (PHI) on behalf of healthcare provider clients. We take our obligations under HIPAA, the HITECH Act, and related U.S. healthcare privacy regulations seriously.
- We access, use, and disclose PHI only as permitted under our Business Associate Agreement (BAA) with each client and as required to perform billing, coding, claims submission, and payment posting functions.
- We apply administrative, physical, and technical safeguards consistent with the HIPAA Security Rule, including access controls, encryption of data in transit and at rest, audit logging, and role-based permissions.
- Our staff are trained on HIPAA privacy and security requirements and are bound by confidentiality obligations.
- We do not use PHI for marketing purposes and do not sell PHI under any circumstances.
- In the event of a breach involving unsecured PHI, we will notify affected covered entity clients in accordance with the HIPAA Breach Notification Rule and our BAA obligations.
How We Use Your Information
We use the information we collect exclusively to:
- Provide, operate, and support our medical billing and revenue cycle management services
- Process and submit insurance claims accurately and in compliance with payer requirements
- Respond to inquiries, service requests, quote requests, and support needs
- Send SMS/text updates you have opted in to receive, such as appointment reminders, billing notifications, or follow-up on a quote or audit request
- Maintain and improve our website’s functionality and user experience
- Communicate administrative updates, service agreements, or contractual matters
- Meet legal, regulatory, and audit requirements applicable to healthcare billing services
We do not use your personal or billing information for any purpose beyond what is described in this policy without your consent.
How We Share Information
We do not sell, rent, or trade personal, professional, or health-related information. We may share information only in the following limited circumstances. This section does not apply to mobile phone numbers or SMS opt-in data collected for text messaging, which are governed exclusively by the SMS and Text Messaging Privacy section below.
Insurance Payers and Clearinghouses
As necessary to submit and process claims on behalf of our provider clients.
Subcontractors or Service Providers
Only under signed confidentiality and, where applicable, Business Associate Agreements.
Legal Compliance
When required by court order, subpoena, or applicable healthcare regulation.
With Your Consent
For any purpose not otherwise described here.
SMS and Text Messaging Privacy
If you provide your mobile phone number and opt in to receive text messages from ZEE Claims Solution — for example, through the audit request form or contact form on our website — we use that number solely to send you the SMS communications tied to that request, such as confirmation of your request, appointment or consultation reminders, billing notifications, or account-related updates.
We do not share, sell, rent, or trade your mobile phone number or your SMS opt-in status with any third party or affiliate for their own marketing or promotional purposes, under any circumstances. The only parties who may ever receive this information are the telecommunications carriers, messaging platform providers, and vendors strictly necessary to deliver the text messages you requested — each bound by confidentiality obligations, and none of whom may use your number for their own independent marketing.
Text messaging opt-in and consent are never shared for purposes unrelated to providing you the messaging service you signed up for. This commitment applies regardless of any other data-sharing terms described elsewhere in this policy.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply.
- Reply STOP at any time to opt out of text messages.
- Reply HELP for assistance, or contact us at info@zeeclaimssolution.com.
- No mobile information is shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information is not shared with any third party, regardless of purpose.
For more on how our SMS program works, see our Terms and Conditions.
Data Protection & Security Measures
We implement industry-standard administrative, technical, and physical security measures designed to protect your data, including:
- Encrypted data transmission and secure storage practices
- Restricted, role-based access to sensitive billing and health information
- Regular review of internal security practices and staff confidentiality training
- Secure handling and disposal of physical and electronic records
While we work hard to protect your information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain client billing records and related PHI only for as long as necessary to fulfill the purposes described in this policy, satisfy contractual obligations with our provider clients, and meet applicable legal, tax, and healthcare recordkeeping requirements. Retention periods for PHI are generally governed by the terms of the applicable Business Associate Agreement and state/federal recordkeeping laws. Mobile numbers collected for SMS purposes are retained only for as long as needed to manage your opt-in and provide the requested communications, and are removed from active messaging lists promptly after you opt out.
Third-Party Services, Tracking & Cookies
Google Search Console
Used strictly for website optimization, indexing, and search performance monitoring. It does not track or store personal user activity.
Advertising & Analytics
We do not use Google AdSense, third-party advertising networks, or Google Analytics tracking scripts on our website.
Cookies
Our website does not deploy tracking or advertising cookies. If this changes in the future, this policy will be updated accordingly.
Your Privacy Rights
Depending on your relationship with us, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal and contractual retention requirements
- Opt out of non-essential communications, including SMS/text messages at any time by replying STOP
Patients seeking access to or correction of their own health records should contact their healthcare provider directly, as ZEE Claims Solution processes PHI on behalf of, and under the direction of, our provider clients.
State-Specific Privacy Rights
Depending on your state of residence, you may have additional rights under state privacy laws (such as the California Consumer Privacy Act and similar state statutes) regarding access to, deletion of, or limitations on the use of your personal information. Where applicable, we honor verifiable requests consistent with those laws and our obligations under HIPAA.
Children’s Privacy
Our website and services are intended for healthcare providers, billing professionals, and business contacts, and are not directed toward children under 13. We do not knowingly collect personal information from children.
Third-Party Links
Our website may contain links to third-party websites for reference or convenience. We are not responsible for the privacy practices, security, or content of external sites, and we encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable legal and regulatory requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how ZEE Claims Solution handles your information, please contact us:
ZEE Claims Solution
Website: https://zeeclaimssolution.com
Phone: (817) 769-9046
Email: info@zeeclaimssolution.com